tag:blogger.com,1999:blog-6876150051336556098.post2546245884349456552..comments2023-10-02T02:48:04.749-07:00Comments on The Slightly Cranky Waitress: Guest post: The Ultimate Threatpurplegirlhttp://www.blogger.com/profile/02952678339075163056noreply@blogger.comBlogger9125tag:blogger.com,1999:blog-6876150051336556098.post-71710271510626256462009-08-27T06:25:33.795-07:002009-08-27T06:25:33.795-07:00I'm not in the business, but one of the reason...I'm not in the business, but one of the reasons I enjoy reading this blog is because my wife is, and I can certainly relate to a lot of the stories I see here based on what she shares with me. I also enjoy reading it because, having worked in customer service, I realize so many people are just plain asses and it's good to get a laugh when I see it's not something that just happens to me.<br><br>But I've gotta say that this post is chock full of an ignorant attitude on behalf of the server. Granted, the woman in the example seems to be a real piece of work, but for the server to broadly dismiss the threat of "I'm never coming back" demonstrates to me that she puts very little value on the customer's satisfaction (who, after all, is paying the bills) and seems to think permanently alientating them isn't so bad.<br><br>I know firsthand that this can be an empty threat. But when I use it, and I have, it's not a threat. I'm not looking for something to be comped or for amends to be made. When I say "I'm never coming back," I MEAN IT. I don't say it often, but when I do it's with good reason. And then I make sure that everyone I know knows why I won't come back. I don't make a scene. I let both the server and the manager know. There's simply no reason for me to ever again spend my money in a place that has so poorly provided a service that I'm driven to say something like that. <br><br>So just keep that in mind if you find yourself hearing a lot of customers saying that. I'm sure it's a ploy for a lot of them, but if you're working somewhere it's heard time and time again, even if it's not necessarily your fault, you may want to consider there's something on the restaurant's end that may need some fixing rather than just chalking it up to a pain-in-the-ass customer.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6876150051336556098.post-34982158311896440292009-08-27T07:41:33.320-07:002009-08-27T07:41:33.320-07:00" I don't like having random strangers si..." I don't like having random strangers sitting next to me "<br><br>WTF ? <br><br>Fine...<br><br><br>Keep your sorry ass at home.<br><br>SheeshAunty Polhttp://www.blogger.com/profile/01180231169633828567noreply@blogger.comtag:blogger.com,1999:blog-6876150051336556098.post-86505073441169448382009-08-27T09:53:48.932-07:002009-08-27T09:53:48.932-07:00That is one funny busboy!LolThat is one funny busboy!LolSteven Nicollehttp://www.blogger.com/profile/11540210376308428872noreply@blogger.comtag:blogger.com,1999:blog-6876150051336556098.post-85360967317611779752009-08-27T17:31:48.436-07:002009-08-27T17:31:48.436-07:00Anonymous, thanks for your comment. It sounds like...Anonymous, thanks for your comment. It sounds like you fit in to the second category K mentioned--the people who don't make a scene, but who do seriously mean it. You're the kind of customer that we would take seriously when you said you weren't coming back--and the one we would regret losing.<br><br>Unfortunately, there are a lot of people who use it specifically as a threat, and a way to get what they want, however ridiculous. After a certain amount of time, we can tell which category people fall in to 99% of the time. That why when customers like K's threaten to never come back over were they're sat, we roll our eyes.purplegirlhttp://www.blogger.com/profile/02952678339075163056noreply@blogger.comtag:blogger.com,1999:blog-6876150051336556098.post-40599238988151465472009-08-28T09:28:38.852-07:002009-08-28T09:28:38.852-07:00hahah i love that. "the ULTIMATE threat!&quo...hahah i love that. "the ULTIMATE threat!"brithttp://www.blogger.com/profile/17523198708112012568noreply@blogger.comtag:blogger.com,1999:blog-6876150051336556098.post-39216484922290860042009-08-28T10:29:34.189-07:002009-08-28T10:29:34.189-07:00Re: AnonymousFirst of all, I want to clarify that ...Re: Anonymous<br><br>First of all, I want to clarify that I'm not a server. I'm a carryout girl, and sometimes a host. <br><br>My post was inspired by this particular woman's completely disproportionate reaction to the situation. Perhaps I should have made this clear: this particular lady is practically a regular. <i>Every</i> time she comes in, she finds something to complain about, always threatening to "never come back."<br><br>The only problems with her service that night were that she could not initially sit at a booth (something that was out of my control, since she didn't want to wait) and Comedian's admittedly inappropriate joke, which he apologized profusely for after realizing he had seriously overstepped his bounds.<br><br>I do not ascribe the label "Petulant Customer" to every customer with a complaint; rather, I take all legitimate complaints quite seriously. However, I have run into a few people who apparently believe they can get out of their responsibilities as customers and decent human beings by threatening servers and support staff. These are the people I was referring to in this post--not people like you, the good customers, who make up the bulk of the people I see from day to day, but frequently don't write about because sunshine is a lot less interesting than a tornado.eternalcarryoutgirlhttp://eternalcarryoutgirl.wordpress.com/noreply@blogger.comtag:blogger.com,1999:blog-6876150051336556098.post-19730829662896028382009-08-29T00:59:39.685-07:002009-08-29T00:59:39.685-07:00I agree that the silent person is the most dangero...I agree that the silent person is the most dangerous. I'd received really bad service from a supposedly 5* hotel which I'd asked them to recitfy. On discovering that they'd charged me for the recitification I decided not to argue, but rather go to the internet and do a write-up of my experience. In the long-term that will do FAR more damage...Kimhttp://www.blogger.com/profile/01862456555843381366noreply@blogger.comtag:blogger.com,1999:blog-6876150051336556098.post-78151653266101191632009-08-31T03:25:57.260-07:002009-08-31T03:25:57.260-07:00What a great post, love it.The comments are good t...What a great post, love it.<br><br>The comments are good too, quote 'but frequently don't write about because sunshine is a lot less interesting than a tornado'. How true! P.s don't you just hate the Anonymous comments!! quote, 'But I've gotta say that this post is chock full of an ignorant attitude on behalf of the server'. WTF didn't she see that the booths were taken!! How many times do we get this from customers, wanting a different table that is not available or sits 6 NOT 2. Enjoy your night out and remember to book next time, you might be surprised at what you get!!!chef's kitchen ranthttp://www.blogger.com/profile/09734651501085171987noreply@blogger.comtag:blogger.com,1999:blog-6876150051336556098.post-21438607032802030112010-07-21T16:53:23.187-07:002010-07-21T16:53:23.187-07:00So I know this is a really old post, but I've ...So I know this is a really old post, but I've been reading your entire blog from my very boring job at a hotel front desk, and we say the same thing! When we have a bitchy customer, as we did this weekend, we hope they don't come back. This hag complained about a bug in her room, the fridge not working, various other things, and got one of her two nights comped. Then, she comes down the next morning, complaining that her TV wasn't working (we have satellite and there was a massive storm, it was out for a half-hour) and there wasn't anything left for breakfast (because she came down in the last 15 minutes). She then asked if we were comping anyway for the HUGE inconvenience of no TV. NO ONE ELSE HAD COMPLAINED.<br><br>My manager was standing there while she was complaining. He didn't tell her he was the manager, because he didn't want to deal with her trying to get him to comp the room, but as soon as she left we started laughing about her. He goes "I hope she doesn't come back, we don't need to deal with people like that!" AND, he tells me our hotel chain keeps records of who gets comped rooms, to see if anyone has a history of frequent complaints. Ha!FrontDeskGIrlhttp://frontdeskinsider.blogspot.comnoreply@blogger.com