“What happened to the one I made you?” was fired back at me by Alex, the mid cook.
“It had pico on it, I need it with no pico.”
“No it didn't.” Alex snarled at me.
“Yes, it did, can you please start another one?”
“It didn't have pico in it.” He stood there, looking at me.
“It did, would you like me to dig it out of the trash to show you?”
“Whatever, you can if you want to.” He finally started making it at this point.
Every day, I and every other server in the places goes through this kind of thing at least once.
Now I know the cooks have a rough job, in a cramped alley with sizzling fryers and grills radiating heat all over them, managers
The attitude just gets tiring. Mostly in comes out in the form of interrogating servers when we need something fixed or changed. The ticket says no fries, sub veggie. I asked Mario for vegetables and get “for what?” in return. I tell him table 22, and he says it doesn't say sub veggie. I tell him it does, and the first three plates to the table already went out, can I please get vegetables.
Instead of just believing me, he has to page through screens of orders until he finds it. Then he'll start getting them ready. In the time he spent arguing with me, it would've been done already! Then there's John and the steaks, I ring one in medium and it goes to the table well and instead of just throwing one on the grill and moving along, he goes off on a goddamn tirade about how it was medium when he put it up, it sat in the window forever, maybe if the servers would run their fucking food the steaks wouldn't end up overcooked, blah blah blah. Could be true in the right circumstance—oh wait, except in this circumstance the steak sat there because he was fucking around instead of putting together the accompanying burger!
The bottom line is that I don't give a flying rat's ass why the mistake was made—I just need it fixed. I'm asking because my customer is waiting, not just to jerk someone around. I don't understand what's so difficult about this concept.