Tuesday, June 14, 2011

Look, the bitch is back!

Last entry's stick-up-the-ass bitch was back tonight, thankfully not in my section. But, because I'm a team player – and because if the managers are prepared for whining bastards like that they're less likely to blow up when the inevitable complaint comes – as soon as I spotted her, I went to CL.

“Remember the lady I had last night, who I forgot her appetizer and then she complained about everything else and was freaking out?”
“Uh-huh.” CL didn't seem to really be paying attention.
“Well, she's in seat one at table 12. Just wanted to let you know because I'm sure she'll find something else to freak about.”
At that CL's head swiveled around and she started paying attention. She even thanked me.

And boy, was I right. I later heard Tiffany in a high state of stress, giving CL the laundry list of things the woman was complaining about. CL was very calm about it, but the way CL had been acting all night, I bet if I hadn't warned her it would've been a totally different scene.

Yeah, I'm cool like that.


Anonymous said...

I hate people like that. Why come back? Didn't you cause a big enough scene the first time you were there ma'am?

SkippyMom said...

I have to agree with aes - why come back, unless they just have a need to b*tch. I hope she wasn't comped anything.

DMT said...

@SkippyMom she's a con artist because the staff were bending over backwards the night before she came back knowing that all she had to do was kick up more shit to have the staff bending over backwards giving her extra stuff and comping her bill.

There is only one way to deal with a customer smile and nod and dont do anything about their complaints once they see that you're not going to be bullied or fall for their ploy they'll find another restaurant to harass as because as we know only the returning complainers say they're never coming back

Rachel said...

Awww! I hope Tiffany hugged you! And, yeah, like DMT said, the bitch came back because she was rewarded for her behavior. She had managers tripping over themselves to make her happy by giving her free handouts, and she expected the same the second time around. That's why corporate 'the customer is always right' policies are moronic and end up getting the restaurant screwed by freeloaders more than they help save good customer service.

watergirl said...

Kudos to you for the quick catch on the situation!

Hope CL kicked the bitch to the curb and that Tiffany realized that it wasn't her who was at fault.


JoeinVegas said...

So if I cause a fuss and get comped food I can come in every night and get a free meal? Sweet!