Friday, March 16, 2012
Maybe one of my favorite things about this new job.
We have something like 20 million customers. When I talk to someone, it's virtually guaranteed I'll never have to speak to them again. I have had a couple of people that I wished I could talk to again, who I spent a long enough time on the phone with to feel like I actually knew them. But most of the time, a call ends and I never have to think about them again. It's pretty damn freeing.