People get offended over the dumbest shit. I had a lady ordering two remote controls, for two different types of receivers, and she asked why we couldn't put them in the same box instead of charging her two shipping fees. It's a good question, a logical question. And I had a logical answer: The remote boxes only hold one remote, and the next size up is a huge box for a receiver. But I figured she'd just get snotty with me about that and ask why we couldn't just personally get her a slightly bigger box, so I gave her the second reason. The fact is, we're a huge fucking company. So we have call centers and warehouses and installation offices all over the fucking place. So what I told her was that they're two different types of remotes, so depending on where things are in stock, they might be coming from different warehouses and there was no way for me to check that.
"Oh, please! Don't insult my intelligence! 'They might come from different warehouses,'" she mocked me. "Please. Like that happens. I've never been so insulted, just send me the remotes in one box. Do you think I'm stupid? I don't have to stay with you, you know. I can just snap my fingers and go to your competitor!"
You're lucky I can't snap my fingers and show up to cunt-punch you, you dumb bitch. I thought. But I put her on hold for a moment and asked Frat Boy if I could waive one of the fees. She lost some of her attitude after that.
Then there was an older woman who was setting up to lease a very expensive piece of equipment from us. We got her set up, and then I had to run through all the standard disclaimers, one of which is that if you don't pay your bill and we shut you off, and you don't send the equipment back, we'll bill you for this.
"Ma'am! That is a insult to me! I pay my bills. I have never paid a bill late in my life! You can't talk to me like that! What makes you think you can say that to me!"
Luckily she seemed mollified when I told her it's just a form I have to read to everyone.
I just wonder how these people function in the world if they get offended that easily.