Now to the fail: I started the job I did get today, at another damn call center, and it was just ridiculous. I mean, all we really did was sign a few pieces of paper, take a tour, and do the "get to know you" stuff. The reason it was horrible is they're waaaay overbearing:
- No electronic devices at all are allowed past the break room -- not even in the training rooms. It doesn't matter if they're in your pocket, turned off, etc.
- No paper is allowed past the break room, or from the "production floor"/training rooms going out. Or on the desk. No paper at all.
- No bags or purses are allowed past the break room -- again, not even in the training rooms. And they don't have enough lockers, so I had to leave my money, ID, cards, iPod, iPhone, Nook, and prescription drugs in my car where they could be stolen.
- No reading materials allowed. Basically no personal possessions at all except a water bottle.
- If you get caught writing your usernames and passwords down, you get fired.
- Nobody can be in a training room without a trainer. Which means that when he shows up ten minutes after we're supposed to be there, we've all been standing around waiting forever, blocking the hallway and causing traffic jams. Not like the door won't open -- it's just not allowed.
- They gave us notepads -- but we're not allowed to take them out of the training room. Ever. If we go to a break or on lunch, or when we leave at night, we have to turn them in to the trainer.
- Everybody has a badge which must be worn around the neck on a lanyard. If you don't wear it that way, security will hunt you down and make you. And if you don't have one on you, they will make you purchase a new one.
- And they will find you, because there are security cameras everywhere. There are five fucking cameras in every training room alone.
- Said badges must be swiped by every individual to enter and exit every single door except the bathroom. And it's not like you swipe it and walk through. The door has to fully close, latch, and lock after the person in front of you before you can even swipe your badge. If you touch the sensor pad with your badge, the alarm goes off. If you try to follow a person ahead of you in, the alarm goes off. If you don't get out of the way of the sensor quickly enough, the alarm goes off. When it does you have to stand there next to the screeching thing, waiting for security to amble up and turn it off, then re-activate your badge. And naturally nobody else can go in or out during that time. And there's only one door to every area.
- If you miss a day of work, you have to provide "documentation" before you can come back. So if I have a migraine one day, I have to spend more time and above all MONEY to go to a doctor so he can say I can go back to work.
- The cubicles are the smallest, most crammed-in things I've ever seen. They're like half-cubicles, with a tiny amount of desk in the corner that will just barely hold a monitor, mouse, and keyboard. Endless rows of them, extremely close together, so there's no privacy and no noise barrier. See right.
|The red dots are people.|
Now, none of these things alone is all that bad -- except the idiotic cubicle structure. But put them all together and it's just overkill. It's a fucking call center, not a nuclear base. Lighten the fuck up, people.
The scary thing is that we didn't even go over policies or procedures officially today. These were just things that came up in the course of conversation! I shudder to think what other little gems are buried in the procedure manual.
When I got home, I immediately called the new district manager for the restaurant. I laid out what happened with CL, and the fact that I never really wanted to leave (well, I kind of did, but you know) but was forced out. She's going to talk to the new manager and we'll see what happens! I'd much fucking rather work at the restaurant!