But then I got there and we had nine servers on, so I had a three table section. And there were a whole two tables sat in the place, yet the general manager was stomping around stressing out about stupid things. Yeah, the table employees eat lunch at had a lot of glasses on it--O M G! And of course, she was the closing manager, and I was a closer.
Then I was reminded of a mandatory ass-crack-of-dawn meeting on Saturday, which of course just fucks up my plans royally. Then we were all told we're not required to use specific, corporate-provided note pads--that say "SMILE!" at the top and then have little pre-numbered boxes for each guest. What if we wanted to use our own notepads? "Then go open your own restaurant." was the response. That was when I dropped my apron on the kitchen floor and walked out.
Okay, not really, but I was so goddamn aggravated I wanted to.
For a while after that I continued to be irritated, mostly because the GM was flipping out about nothing. If I hear her say "hospitality" one more time, I might stab her in the eye with a line thermometer! It's her freaking buzzword of the month or something--"I see empty drinks all over the place, and it just makes me wonder if we're giving the right kind of hospitality!" "I see people standing around talking and there's a dirty table, and it really just makes me made because I want hospitality to come first!" "Really focus on the hospitality!" "The difference between a server and a food runner is hospitality!" The difference between my foot up your ass or walking normally is hospitality! So shut up!
Her obsession with drinks is really starting to piss me off. Everything from "that's the wrong kind of glass for lemonade!" to "HEAPING FULL OF ICE GUYS!" to "are you getting refills for table X?" I get it--drinks are important. But empty glasses are going to happen sometimes. Sometimes people don't want more soda! When they're near the end of their meal, I'll ask before I spend the energy and resources to get them a refill. But she flips out, and I'm starting to dread the days I work with her.
By the end of the night, though, she'd calmed down and things were going smoothly. It wasn't a terribly profitable night, what with starting with a three table section and it not being that busy, but I've had worse.