One of the downsides of being at a corporate restaurant is how they get all uptight about sales and add-ons and crap. At my restaurant, they used to look at your average dollar amount per guest, but they didn't make a huge deal out it. We'd have contests sometimes, and they'd talk about ways to increase it, but it wasn't something they really focused on.
Well, now that's changed. They don't look at the check average anymore, actually. We have a whole new system. Basically we get points for things, like upsized drinks, salads, desserts, etc. Each item is worth one point, and then that's divided by the number of guests. I actually like this system better, as it gives me specific things I know I get credit for and that I know are easy up-sells.
What I don't like so much is that they've decided that there's a cut-off percentage. If you're below that cut-off, you have to come in on Saturday mornings before we open for ... well, I'm not sure exactly what. Since it's run by Lapdog, I'd assume it's going to be an hour of bitching about how things need to get better, with some reiteration of "sales tricks" we've heard before.
Today was the first one of these classes, and I didn't have to go--I'm usually at the top of the chart. Actually, last week I was fifth from the top because I was deliberately slacking off. I'd been first or second for several weeks in a row, and I figured that's a good way to get saddled with leading those Saturday classes or being put on the spot at other times.
So I'm not particularly worried about it--if all else fails, I know how to work the computer system so guests get what they want and I get decent scores. If someone orders a "bacon cheeseburger with no cheese", I order a hamburger add bacon. Same price, I get credit for an upsell. I don't think there's anything wrong with that example; but I know it's just a matter of time before someone I work with gets in trouble for only ringing in one guest per table in an effort to avoid the Saturday morning classes. Which is exactly the kind of trouble corporate is asking for by punishing servers for not being salespeople.