Actually, they started out fine. A husband and wife, they seemed pleasant enough, even though they had insisted on taking up a five-person round table for themselves. The guy was thrilled to find out that we had a really cheap, white trashy beer on tap.
And then I forgot to ring their food in for about five minutes. But they had an appetizer coming, and fly onion rings only take three minutes, so I wasn't worried. It still wasn't an extraordinary wait, considering the place was full and we had a wait at the door.
But right before their rings came up, I stopped at their table for drink refills and was asked by the wife "what happened to our appetizer!" Which just pisses me off -- "can you please check on our appetizer?" is the correct way to ask that question.
I just smiled and said the kitchen was running a little slow, but I'd go check right away. Thirty seconds later I was back with said onion rings, and things seemed fine. Then I realized I'd ordered the wrong chicken on one of their salads -- but again, I caught it soon, it wasn't going to be a delay. So I was surprised a few minutes later when CL came up to me with her face all red and practically shaking.
Apparently this jackass saw her walking by tables on the other side of the bar from him and screaming "HEY! Are you the manager? WHERE'S MY DINNER?"
Keep in mind they'd been waiting maybe fifteen minutes on a busy night! And CL was embarrassed and shaky and upset. I don't know why, if anyone should've been embarrassed it was the douchebag yelling across the restaurant! He said they'd been waiting half an hour (wrong, but people always exaggerate that) and that they'd asked me where their food was and I'd "shown no concern" and not answered them!
That right there pisses me off -- when people fucking lie about me it makes me furious. They had ignored my drive-bys and smiles, and definitely not spoken to me. Is it possible they talked to somebody else who didn't bother to check? Maybe -- but I was the only short fat blonde chick there that night, nobody else was even close to looking like me.
So at this point I'm pissed, CL is pissed and not really believing me that I only forgot to ring things in for five minutes and that I had not actually spoken to them. She bought the fuckers' entire meals, including their drinks, and totally had a spaz attack in the kitchen.
When the assholes got their food, they'd been waiting a total of 25 minutes.