Wednesday, March 7, 2012

Narrow margins.

During training, we had an entire section that was just about our call statistics and how we could make money off of sales. I pretty much figured it was bullshit. I mean, of course they're going to try to get us to sell crap and make them more money. But the examples they used seemed ridiculously high. They were all things like "Joe Bob took 1000 calls and had 200 sales, putting him in the highest sales bracket where he gets $6 per sale. Plus his customer scores were at 115% so he gets a 15% bonus on top of that. So Joe Bob made $1380 from selling!"

I just rolled my eyes, because honestly, I am not a sales person. And it doesn't matter how much you sell, if your other statistics aren't in line, you don't get jack shit. So honestly, I didn't really even try last month. I was still struggling to get my calls over quickly, and I figured why take the time to sell if it's not going to do me any good?

Well, goddammit, now I wish I had. Because somehow, by some miracle, I did meet the goals. You have to be at 100% of goal for four different statistics to get a bonus ... and I made it by the skin of my teeth. One of them, I was only at 101%. But hey, that 1% gets me both a performance bonus and a sales bonus. I'm getting a huge check this week, and that's after taxes. And I have another, regular check this month.

Watch, this coming month I'll actually try, and then I won't meet my stats and I won't get jack shit.


The Restaurant Manager said...

I bet you'll try and knock it out of the box!

SkippyMom said...

Me too!

Congrats PG. That is fabulous news. Glad you are enjoying it. This is fun.

JoeinVegas said...

In a few years when you move on (if you do) they will be using you as an example!

Pierre said...

Congrats, well deserved!

DMT said...

That's great! it's good to see you being rewarded for putting in the effort instead of getting stiffed (and not in the good way)I will offer one word of advice on up-selling you really have to read the tone of the conversation and be discrete. like "I'm just looking here, and notice you are in your package getting x and y did you know you can also get z for only so many dollars extra".