During training, we had an entire section that was just about our call statistics and how we could make money off of sales. I pretty much figured it was bullshit. I mean, of course they're going to try to get us to sell crap and make them more money. But the examples they used seemed ridiculously high. They were all things like "Joe Bob took 1000 calls and had 200 sales, putting him in the highest sales bracket where he gets $6 per sale. Plus his customer scores were at 115% so he gets a 15% bonus on top of that. So Joe Bob made $1380 from selling!"
I just rolled my eyes, because honestly, I am not a sales person. And it doesn't matter how much you sell, if your other statistics aren't in line, you don't get jack shit. So honestly, I didn't really even try last month. I was still struggling to get my calls over quickly, and I figured why take the time to sell if it's not going to do me any good?
Well, goddammit, now I wish I had. Because somehow, by some miracle, I did meet the goals. You have to be at 100% of goal for four different statistics to get a bonus ... and I made it by the skin of my teeth. One of them, I was only at 101%. But hey, that 1% gets me both a performance bonus and a sales bonus. I'm getting a huge check this week, and that's after taxes. And I have another, regular check this month.
Watch, this coming month I'll actually try, and then I won't meet my stats and I won't get jack shit.