Every day, somebody accuses me or the company of lying to them, pulling a bait and switch, trying to steal from them, etc. etc. I hear the word "fraud" so many times a day it almost doesn't sound like a real word anymore. So I think it's time for a new feature: Things that are not fraud, real examples of things customers think are, well, fraud.
And the first example of "things that are not fraud" is .... charging for a technician to come out to replace cables that you severed with your lawn mower. Yeah, I know it sucks to have to pay when you damage something. It's much more fun to throw a fit and accuse the big bad company of illegal activity. But back in the real world, if you broke it, you have to pay to fix it.
But hey, maybe I'm wrong. The next time you smash your car into something, try accusing the repair shop of fraud because they're going to charge you to fix it. Let me know how that works out for you.