One of our less offensive FNGs, Cathy, came up to me tonight looking confused. “Do we have cheesecake bites two for $1.50?”
I frowned. “No, they're a dollar each.”
“That's what I thought, but this guy says we do. I told him no.”
I shook my head. “No, if one is a dollar then two is two dollars. He's a liar.”
She agreed with me and went about her business. The guy did order one, and they are small even for a dollar – I could fit the whole thing in my mouth at once. Wow, that didn't sound very good, did it? A few minutes later she came and told me that he was still bitching about it, that he'd been there for lunch and he could show her the receipt.
“I told him I could get the manager,” she said, “but he just kept saying he had his receipt and he could show me.” We agreed that probably meant he was just trying to bully her into it; she didn't do it. If we did it, there'd be a “2 cheesecake bite” button that rang up for $1.50. Of course it's possible that some jackass working the lunch shift did it for him, but it's more likely that he was just a liar. I'm not sure if Cathy ever got the manager or not, but when the table left she came into the kitchen disgusted.
“That guy just handed me a dollar and said “just so you know, the customer is always right.””
In unison, we said “FUCK THAT.”
5 comments:
People are taking this "the customer is always right" thing way too far! It happens where I work also, and I just have to shake my head at how rude, demanding, and WRONG people actually are. It sucks that she had to go through that, but hopefully it will toughen her up a bit, and the next time it happens, she can create a cute, snappy little comeback to both educate, insult, and shut the guest up all at the same time. I'm good at that kind of stuff...now...
Just because a customer makes something up in his peabrain doesn't mean he is right.
OMG I cannot believe he did that. So 3rd grade.
Anybody to quibble over friggen' fifty cents should be eating in a full serve restaurant. What an ass.
Actually he was correct the customer is alway R-ude I-gnorant G-reedy T-ightassed and H-eartless
Educated Server, I'm still often not good when it comes to that kind of situation. Dealing with customers is one of the few times I actually have a filter between my brain and my mouth -- so I tend to freeze so I don't blurt out the first sarcastic, bitchy thing that pops into my head!
SkippyMom, I thought so too. I guess some people never grow up!
Barb, you're so right. Two quarters, seriously? Of course, he wouldn't said it's "on principle"!
DMT, I LIKE that acronym!
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