Monday, August 22, 2011
Yes, I should burn in hell.
The kitchen's been over-cooking steaks 99% of the time the last couple of weeks. And 99% of that 99% of the time, it goes like this:
“This is medium, it was supposed to be rare!”
“I'm so sorry, I'll have them cook you a new one right away.” I say in my best chipper waitress voice, whisking the offending plate.
“Thank you.”
But not this time. This time it was …
“This streak is medium, it was supposed to be rare!”
“I'm so sorry, I'll have them cook you a new one right away.” I reached for the plate and began to pick it up.
“What?” The woman grabbed the edges of the plate and slammed it back down on the table. “You're just going to take my whole dinner?” she asked with a sneer.
I blinked at her. “I like to make sure you get fresh new sides in this situation, ma'am. But I'll leave it if you'd like.”
She didn't answer, just glared at me and started stabbing at her potatoes with a knife. She muttered under her breath every time I was at the table for the rest of their meal. Whatever.
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6 comments:
I've learned a long time ago that some people don't actually want their problems fixed. They just want to bitch and whine about them to captive audiences.
With all of the bean counters in corpoprate freaking out about money etc, you'd think that they would notice the $$$ lost because steaks have to be re-done. That being said , stabby is a twat .
AP/J
Policy at every restaurant I've ever worked for has been this: if they want it remade, they do not get to keep the old one in front of them. It gets taken away, otherwise they'll chow down on two meals, which encourages send-backs while keeping the original to get more food overall.
Eh.
Rachel said it. She wanted to bitch, she did about the doneness of her steak and when you graciously offered her a remake with no problems [who keeps sides while the main is being remade?] she still WANTED something to complain about.
I guess your title means she thinks you are going to hell, right?
I hope you gave her just the new steak on its own
Rachel, Skippymom, she definitely was just a complainer! And yes, that's how she was acting, like I was committing an unpardonable sin! :)
AP, they notice, but then they keep scheduling the same idiot broil cook. I don't get it!
FMT, sometimes I'll let people keep the plate, depending on their attitude about it. But like you said, if we always did that it would just encourage the twits to keep complaining and coming back!
DMT, damn right she only got a steak!
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