I met my boss's boss for the first time tonight, and I don't think I impressed him.
See, he'd gathered us all around for a group meeting. It was all about statistics. He spent a few minutes covering information, and when we were talking about handle time he said "your team's average has been low, quit worrying about it." When we were talking about being marked down for repeat calls, he basically told us to shut up and stop whining. Then he started talking about the customer satisfaction surveys. When we all expressed concern about them, worry about getting low scores, etc., his response was: "Guys, don't worry so much. Everybody's human and nobody's perfect all the time, okay?" He then followed it up with a scowl. "But what is going on with quality assurance scores? Why are we getting low scores on those ever?"
I couldn't help it. It was too obvious. I knew as it was coming out of my mouth that it was not a good move in term of workplace politics, but .... "Because like you just said, everybody's human and nobody's perfect all the time." The boss stared at me like I'd sprouted another head. I shrugged. "Those calls are chosen random and we're going to forget things sometimes."
He continued staring at me. I don't think he likes me.