Monday, January 4, 2010

Bad omens.

As servers, we all get pretty adept at reading people. By observing inflections, word choice, physical characteristics, and other non-verbal clues, we develop a sense of how people will treat us--both in terms of a tip and in general. It's not an exact science; but there are things that have a high enough correlation to shitty tips that we take note and are on guard.

Feel free to add yours in the comments!

Bad omens in the restaurant industry

-any article of clothing that says "Git Er Done". 10% tip or less, almost guaranteed.

-acrylic talons grafted to a customer's fingertips. I'm not talking tasteful nails, I'm talking fucking clackers. The 14 cent hag had those. Bonus points for trashy art on said trashy nails.

-that nasty black kohl eyeshadow that older Mexican women are fond of, regardless of who it's on.

-"eyebrows" that have been shaved off and re-drawn on. I've never gotten more than a 10% tip from anyone with this particular "style".

-90s-style soupcan bangs.

-the presence of a gift card. I'd say this is about a 50% correlation.

-asking for the channel to be changed to Nascar.

-doing tequila shooters with your mother.

What clues you in to a customer's inner bitch?



AZWaitress said:
-Ordering "just a water with lemon" and ordering the cheapest entree they can to 'share'.

-Interrupting my greeting to order.

WaiterExtraordinaire:
Men who wear caps and are unshaven. Not expecting much after that.

Quarter Life Crisis:
OMG yes, the greeting interruption!
Even when you're simplying saying "how are you?" and they reply, "i'll have a coke"
that really gets me going. lol

Another clue, they have a coupon booklet on the table. I work for a chain and I know off the bat that when I see that coupon book, I'm thinking 10% or less is on the way. Not saying every coupon user is a cheap bastard but there are the occasional tightwads.

Or how about when they ask how much a Coke is? If they can't just figure that a soda is a couple of bucks then obviously the budget is pretty tight.

Confessions of a Waitress:
extra well done steaks

coffee drinkers at the beginning of the meal.

Anyone asking what the 'house' wine is.

SOS people... anybody wanting things on the side.

A-1 users. (Hey, I like A1! :) )

groups of women over the age of sixty.

members of families who want seperate checks.

Split entrees.

Credit card on the table before there plates are empty.

11 comments:

AZWaitress said...

-Ordering "just a water with lemon" and ordering the cheapest entree they can to 'share'.

-Interrupting my greeting to order.

-AZWaitress

Steven Nicolle said...

Men who wear caps and are unshaven. Not expecting much after that.

Jessi said...

OMG yes, the greeting interruption!
Even when you're simplying saying "how are you?" and they reply, "i'll have a coke"
that really gets me going. lol

Another clue, they have a coupon booklet on the table. I work for a chain and I know off the bat that when I see that coupon book, I'm thinking 10% or less is on the way. Not saying every coupon user is a cheap bastard but there are the occasional tightwads.

Or how about when they ask how much a Coke is? If they can't just figure that a soda is a couple of bucks then obviously the budget is pretty tight.

I'll think of more. lol

Waitress Diary said...

extra well done steaks

coffee drinkers at the beginning of the meal.

Anyone asking what the 'house' wine is.

SOS people... anybody wanting things on the side.

A-1 users.

groups of women over the age of sixty.

members of families who want seperate checks.

Split entrees.

Credit card on the table before there plates are empty.

I have more. but, those are some that I think up quickly.

missaustin said...

Definitely the coupon people, very rarely a good tip. We offer free unlimited fries. We have lots of people come in, order waters to drink, split a burger, and want extra fries before the meal. "And keep em coming"

Before I worked there, I ate there the day after thanksgiving one year. Being the day after Thanksgiving, my husband and I were not very hungry but did want something to eat. We felt very awkward about even asking if it was okay to split a burger, what with the fact that the fries are free refills. We asked if it was allowed to split and that we wouldn't get extra fries since we were only paying for one burger or whatever, and the waiter was really cool about it. I can see why- working there now, I just get people demanding this kinda thing left and right- I would also be relieved that a guest actually seemed conscientious. I guess very few people are at all concerned about being cheap jerks?

purplegirl said...

I think a lot of people think it's not cheap if you're trying to scam a big corporate restaurant--I didn't get nearly so many tightfisted fuckers at the family owned place.

Mary Sheehan Winn said...

The picture of the nails did it for me :D
I could picture each of these parties!

purplegirl said...

Aren't those nails just HIDEOUS?

nativenapkin said...

HOT water with lemon...

purplegirl said...

Fucking assholes with their hot water and lemon! Like we don't know that means they've got a teabag in their purse!

Anonymous said...

If I ask "how are you?" and they reply, "i'll have a coke", I'll reply, "I'm fine, thanks !!" I call this educating clientel.